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These
35mm slides have no markings. I wasn't sure of the exact dates
when they were taken. But there was a clue: the top
magazine in the basket beside the fireplace.
The
letters RNAL
are visible. I guessed that this was one of the periodicals
that my mother read, the Ladies Home Journal.
I
found a website that depicts many Journal covers from 1890 to
1972. Within minutes I had pinpointed the date of this
particular issue: May 1950. Coincidentally, the model on
the cover portrays a telephone operator. My mother had been an
operator until the end of World War II in 1945.
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And
what about the book my father is reading? The title is A
Guide to Automobile Selling. I remembered no such volume
from our family library.
(I
do have one book from that period called Fill er Up!
Author Bellamy Partridge narrates the early years of the American
automobile, especially such turn-of-the-century events as the
Vanderbilt Cup races and the Glidden Tour.) |
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Again
the Internet quickly provided the answer, allowing me to actually
look inside that little red book that my father was holding.
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Searching
for A Guide to Automobile Selling, I found two copies of a
hardback with that title at the used book site Alibris.com. I
paid ten bucks for one of them, and here it is.
Published
in March 1950 (although my copy was printed in 1954), it's a slim
book of 18 chapters in only 56 pages, weighing less than six ounces.
The
author is John O. Munn of Toledo, Ohio. He was a columnist for
the weekly Automotive News, one of the periodicals that my
father read regularly.
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Munn
offers philosophy. "This training course deals with the
salesman not as manpower, but as a human being; the dealer not
principally as an outlet for some factory, but as a purveyor of
satisfactory miles of transportation; the buyers not as markets, but
as individual people; the automobile not as a marvelous mechanical
masterpiece, but from the standpoint of the benefits it confers upon humanity."
He
offers practical advice. "Don't make an estimate of the
used car value in advance, or say it's worth from $400 to $500.
This will kill the prospect's confidence in the accuracy of your
ultimate price, and besides he will never hear anything but the $500."
He
introduces an alternative term for potential customers, suspects.
That's a word that I later heard my father use jokingly for people
who looked at cars but were never going to buy. "Know
something about the prospect, his family, and the use he is to make
of the car. This often enables the salesman to qualify the
customer as to whether or not he is financially able to buy the
car. Thus he is in position to devote more time to actual
prospects than to mere 'suspects.'"
Munn
had been in the auto business since 1909, when few people actually
owned horseless carriages. Perhaps, then, it's not surprising
that he included a chapter that sounds odd to us today, when everyone
has a car and considers it a necessity. The chapter sells the
idea of owning "Humanity's Most Prized Possession."
Some excerpts:
The
automobile was the greatest improvement in individual transportation
since creation. Man was superior to every being in all respects
with the single exception of speed. For thousands of years his
ingenuity had failed to overcome this handicap. Man built
Babylon and Rome. He created amazing scientific and
architectural works. But the monkey could still run rings
around him. Then the automobile was invented. It gave him
final and absolute supremacy over every other being.
Getting
around, going places, seeing people, doing things that's
life. How to get at it is the problem. Time and distance
are the great barriers. But not to the one who drives an automobile.
With
any car even the cheapest car you can visit the old
home as soon as you desire and as often as you wish to go.
Kinsfolk, friends are not miles but only hours or even minutes
away. Troubles fade into the horizon behind your car as it
speeds to scenes of contentment, recreation and gaiety. Surely
with the ownership of a car comes happiness.
A
life is in the balance. The doctor is miles away. How is
he going to come quickly? In his automobile.
Step
into your own car. It takes you out to sunshine, to fresh air,
to new scenes, to pleasant associations. East, West, North,
South wherever Hygeia beckons you can go because you own a
car. People who buy cars keep fit.
Ownership
of a car is one of the greatest aids to personal achievement that
any man can provide for himself. So, an automobile salesman can
well be proud of his occupation. He should think, talk and feel
the benefits that the use of an automobile confers on humanity.
It is contagious. He is really and truly selling the world's
most wanted merchandise and humanity's greatest time and place utility. |